GT Music 360 Customer Privacy Policy
GT Music 360’s Customer Privacy Policy covers the
collection, use, and disclosure of personal information that may be collected
by GT Music 360 anytime you interact with GT Music 360, such as when you visit
our website, when you purchase GT Music 360 products and services, or when you
call our sales or support associates. Please take a moment to read the
following to learn more about our information practices, including what type of
information is gathered, how the information is used and for what purposes, to
whom we disclose the information, and how we safeguard your personal
information. Your privacy is a priority at GT Music 360, and we go to great
lengths to protect it.
Why we collect personal information
We collect your personal information because it helps us
deliver a superior level of customer service. It enables us to give you
convenient access to our products and services and focus on categories of
greatest interest to you. In addition, your personal information helps us keep
you posted on the latest product announcements, software updates, special
offers, and events that you might like to hear about.
If you do not want GT Music 360 to keep you up to date with GT
Music 360 news, software updates and the latest information on products and
services access your account profile and update your personal contact
information and preferences.
What information we collect and how we may use it
There are a number of situations in which your personal
information may help us give you better products. For example:
* We may ask for
your personal information when you’re discussing a service issue on the phone
with an associate, downloading a software update, registering for a seminar,
participating in an online survey, registering your products, or purchasing a
product.
* When you
interact with GT Music 360, we may collect personal information relevant to the
situation, such as your name, mailing address, phone number, email address, and
contact preferences; your credit card information and information about the GT
Music 360 products you own, such as their serial numbers and date of purchase;
and information relating to a support or service issue.
* We may also
collect information for market research purposes — such as your occupation and
where you use your computer — to gain a better understanding of our customers
and thus provide more valuable service.
* We collect
information regarding customer activities on our website. This helps us to determine how best to
provide useful information to customers and to understand which parts of our
websites, products, and Internet services are of most interest to them.
* We may use
personal information to provide products that you have requested as well as for
auditing, research, and analysis to improve GT Music 360’s products.
Your GT Music 360 ID and related information
A GT Music 360 website, as well as GT Music 360 services,
allows you to create an “GT Music 360 ID” based on your personal information.
This convenient service saves you time and allows for easier use of our web
services. Here’s how it works: You create a personal profile — providing your
name, phone number, email address, and in some cases your mailing address or a
credit card number — and choose a password for security. The system saves your
information and assigns you a personal GT Music 360 ID. The next time you order from the GT Music 360
Store or register a new product, all you need to do is enter your GT Music 360
ID and password; the system looks up the information it needs to assist you.
Publicly displayed information is public
If you use a public service on a GT Music 360 website you
should be aware that any information you share is visible to other users.
Personally identifiable information you submit to one of these forums can be
read, collected, or used by other individuals to send you unsolicited messages.
GT Music 360 is not responsible for the personally identifiable information you
choose to submit in these forums. For example, if you choose to make
information, which was previously non-public, available by enabling certain
user features, GT Music 360 will collect that information from your interaction
and the information will become publicly available.
When we disclose your information
GT Music 360 takes your privacy very seriously. GT Music 360
does not sell or rent your contact information to other marketers.
With our service providers, vendors, and strategic partners
There are also times when it may be advantageous for GT Music
360 to make certain personal information about you available to companies that GT
Music 360 has a strategic relationship with or that perform work for GT Music
360 to provide products and services to you on our behalf. These companies may
help us process information, extend credit, fulfill customer orders, deliver
products to you, manage and enhance customer data, provide customer service,
assess your interest in our products and services, or conduct customer research
or satisfaction surveys. These companies are also obligated to protect your
personal information in accordance with GT Music 360’s policies, except if we
inform you otherwise at the time of collection.
Without such information being made available, it would be difficult for
you to purchase products, have products delivered to you, receive customer
service, provide us feedback to improve our products and services, or access
certain services, offers, and content on a GT Music 360 website.
We also share certain personal information with the store
owner of the site you have purchased from.
At times we may be required by law or litigation to disclose
your personal information. We may also disclose information about you if we
determine that for national security, law enforcement, or other issues of
public importance, disclosure is necessary.
How we protect your personal information
GT Music 360 takes precautions — including administrative,
technical, and physical measures — to safeguard your personal information
against loss, theft, and misuse, as well as unauthorized access, disclosure,
alteration, and destruction.
The GT Music 360 Online Store uses Secure Sockets Layer
(SSL) encryption on all web pages where personal information is required. To
make purchases from the GT Music 360 Online Store you must use an SSL-enabled
browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer.
Doing so protects the confidentiality of your personal and credit card
information while it’s transmitted over the Internet.
You can help us by also taking precautions to protect your
personal data when you are on the Internet. Change your passwords often using a
combination of letters and numbers, and make sure you use a secure web browser
like Safari.
Integrity of your personal information
GT Music 360 has safeguards in place to keep your personal
information accurate, complete, and up to date for the purposes for which it is
used. Naturally, you always have the right to access and correct the personal
information you have provided. You can help us ensure that your contact
information and preferences are accurate, complete, and up to date by checking your
profile.
Kids
GT Music 360 recognizes that parents, guardians, or other
adults often purchase our products for family use, including use by minors. We
do not knowingly collect personal information from children under 13 for
marketing purposes, but because some information is collected electronically,
it can appear to be the personal information of the GT Music 360 purchaser of
the product, and will be treated as such by this privacy policy. If a child
under 13 submits personal information to GT Music 360 and we learn that that
personal information is the information of a child under 13, we will attempt to
delete the information as soon as possible.
Cookies and other technologies
As is standard practice on many corporate websites, GT Music
360’s website uses “cookies” and other technologies to help us understand which
parts of our websites are the most popular, where our visitors are going, and how
much time they spend there. We also use cookies and other technologies to make
sure that our online advertising is bringing customers to our products and
services. We use cookies and other
technologies to study traffic patterns on our website, to make it even more
rewarding as well as to study the effectiveness of our customer communications.
And we use cookies to customize your experience and provide greater convenience
each time you interact with us.
The Help portion of the toolbar on most browsers will tell
you how to prevent your browser from accepting new cookies, how to have the
browser notify you when you receive a new cookie, or how to disable cookies
altogether. Additionally, you can disable or delete similar data used by
browser add-ons, such as Flash cookies, by changing the add-on's settings or
visiting the Website of its manufacturer. However, because cookies allow you to
take advantage of some of GT Music 360.com's essential features, we recommend
that you leave them turned on.
As is true of most websites, we gather certain information
automatically and store it in log files. This information includes Internet
Protocol (IP) addresses, browser type, Internet Service Provider (ISP),
referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual
users, to analyze trends, to administer the site, to track users’ movements
around the site and to gather demographic information about our user base as a
whole. GT Music 360 will not use the information collected to market directly
to that person.
In some of our email messages we use a “click-through URL”
linked to content on a GT Music 360 website. When customers click one of these
URLs, they pass through our web server before arriving at the destination web
page. We track this click-through data to help us determine interest in
particular topics and measure the effectiveness of our customer communications.
If you prefer not to be tracked simply avoid clicking text or graphic links in
the email.
Our companywide commitment to your privacy
GT Music 360 takes protecting your privacy very seriously.
To make sure your personal information is secure, we communicate these
guidelines to GT Music 360 employees and strictly enforce privacy safeguards
within the company. In addition, GT Music 360 supports industry initiatives,
such as TRUSTe, to preserve privacy rights on the Internet and in all aspects
of electronic commerce.
International users
Privacy questions
If you have questions or concerns about GT Music 360’s
Customer Privacy Policy or data processing, please contact us and we will
response to your inquiry within 30 days.
CustomerService@gtmusic360.com.
If you do not want GT Music 360 to keep you up to date with GT
Music 360 news, software updates and the latest information on products and
services update your personal contact information and preferences
accordingly. Naturally, if you notify us
that you do not want us to use your information for a particular purpose, we will
not do so.
GT Music 360 may update its privacy policy from time to
time. When we change the policy in a material way a notice will be posted on
our website along with the updated privacy policy.
Last updated July 1, 2008.